Refund policy
Return & Refund Policy
At Spottie Goods, each collar is thoughtfully made to order, especially for your pet. Because of the customised nature of our products, we have specific guidelines outlined below.
Returns & Refunds
We do not accept returns or refunds as all items are custom-made and personalised.
However, if your collar does not fit your dog or pet, please don’t worry - reach out to us and we will do what we reasonably can to help (for example, offering adjustments or advice on fit where possible).
📩 Contact us at: spottiegoods@gmail.com
Non-Returnable Items
The following items are not eligible for return or refund:
-
Custom or personalised products
-
Sale items
-
Gift cards
-
Perishable goods
-
Personal care goods
-
Hazardous materials, flammable liquids, or gases
If you are unsure whether your item falls under any of these categories, feel free to contact us before placing your order.
Damages & Issues
Please inspect your order upon receiving it.
If your item is defective, damaged, or incorrect, contact us immediately with clear photos and details of the issue. We’ll review the situation and make it right as quickly as possible.
📩 Email: spottiegoods@gmail.com
Exchanges
As each item is made to order, we generally do not offer exchanges. That said, if there is a fit-related concern, please contact us - we’re always happy to see how we can help.